1570R Cellular Connection Failing

[LaptopFrisbee]

Hello All, I'm pretty new to Checkpoint and networking in general. I mainly deal with process automation and controls.

I've got a 1570R that is dropping cellular connection just as soon as its says its connected. As soon as it states there's a connection made it shows a 100% packet loss and then gives the error "no internet access (probing failed)". Just to note, this router was working fine back in the office but now having issues a few states away and inside of a plant.

I've double checked that my SIM is activated and the signal strength is usually around -83dbm.

It is running R81.x (Can update the full version once I'm back onsite).

The 1570R is din rail mounted in an enclosure but the antenna is externally mounted. 

Where do I begin to troubleshoot this? Any and all help appreciated.

Thanks

[G_W_Albrecht]

I would suggest to involve CP TAC to get this resolved !

[LaptopFrisbee]

Is TAC their support group? I will definitely put in a ticket.

[Chris_Atkinson]

Some troubleshooting guidance is provided here, but don't hesitate to engage TAC.

sk167276: 1570/1590/1570R LTE Appliances: Important Procedures 

[LaptopFrisbee]

Thank you! I’ll read through this ASAP.

[Amir_Ayalon]

Hi

Adding that Externally Mounted Antennas are not officially supported.

We can try to help, but not sure what type are you using, what is the distance, etc..

also, -83dbm sound like bad reception. worth looking into it

Thanks