Capsule Cloud can't connect

[Cipriano]

My capsule can´t connect all the time they tell im inside office network, but i remove office network, i change user profile etc... did everything and still problem... someone got the same problem? 

[PhoneBoy]

I personally haven't seen the issue.

What's the IP address space of your client?

Can you reproduce the issue in multiple locations?

I recommend potentially engaging with the TAC so we can troubleshoot the issue.

[Cipriano]

Its very strange because I connected in cloud portal, I remove excluded network, I create a user profile, and check can connect inside office network, I removed profile I did everything … will collect and send logs to TAC team

[FELIPE_DE_HARO]

Tengo el mismo problema, el capsule no conecta ni dentro ni fuera de la red, que podrá estar pasando...