"Support" - What do we pay for?

[stefan_o]

Dear readers,

i'm sorry i have to start a rant here, but i'm extremely disappointed with CP support.

We had a problem upgrading a manager from 80.40 to 81.10 - well  such things happen.

What should not happen: having no advance in the case after more than two weeks.

I'm asking myself what for are we paying a hell lot of money???

Has anyone else similar experiences with CP support?

[G_W_Albrecht]

Please, do not ! This is no place to collect flames, but to help each other. Please contact your local CP SE who will take care and offer help, he is also able to speed up things (if your CCSP is not). Also please understand that some issues do take a longer time to get resolved - for the customer, it is mostly too long 😉.

[_Val_]

I am sorry to hear about your experience. Please send me your SR number to vloukine@checkpoint.com.

Also, did you escalate your case already?