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joecool
Participant

iphone Connection Error

I have user that gets this error "Connection Error","Network error during login" when they try to connect to Capsule Workspace, the debug shows their login was successful, they can use capsule workspace on a different iPhone but rebooting, re-installing and trying various things did not fix the iPhone with this error.

I didn't see any other posts with this so I am at a loss we don't want to factory reset the phone. The check point technician said it is the phone and left us with no other options.

Thanks,

Joe

 

4 Replies
PhoneBoy
Admin
Admin

There is an option to reset Networking settings to factory (without resetting the entire Phone).
At worst, the end user will need to reenter any WiFi passwords.
Did you try that?
0 Kudos
joecool
Participant

I will have him try to reset the network settings, that is in the settings of the phone and not of capsule workspace?

PhoneBoy
Admin
Admin

Yes, it's in the same place you'd find the Factory Reset option.
joecool
Participant

boss said...
well going to drop this issue with my workspace and iphone not sure why account won't connect after MFA was turned on
​Same issue network error deleted app.  Network reset Network settingson it 
​installed 
​setup same issue.  let's forget it for now more important fish to fry
 
No idea why but he can log in from a different phone.
 
Thanks for the help!
Joe