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john_kowalski_5
Explorer

Capsule VPN cannot login - This authentication operation is not supported (1100)

I installed the Check Point Capsule VPN app on a brand new phone. However, I cannot connect to the vpn.

I keep getting the same message ‘This authentication operation is not supported’.

On other devices I am able to log in to the vpn. What could be the problem?

I am attaching the log of the application.

Version of app: 1.601.41

 

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3 Replies
PhoneBoy
Admin
Admin

What device are you having trouble with?
What devices is it working on?
What version/JHF of gateway are you connecting to?
If you cannot answer this last question, then you will need to work with the administrator of your gateway to resolve this, possibly.

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john_kowalski_5
Explorer

Trouble on:

- Xiaomi Redmi A3

Works on:
- iPhone Xs
- iPhone 16
- Lenovo Tablet
- Android emulators on Windows PC

 

I found a solution to downgrade app to version 1.601.29

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PhoneBoy
Admin
Admin

So it is, in fact, something related to a specific device.
Unless it’s something already known about internally, we’d need a TAC case to collect the proper data to fix this issue.

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