Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Hllrdm
Contributor
Jump to solution

https inspection drop

We are having a problem connecting to government websites.
We have enabled https inspection exception for these sites.
Users use special software to connect to these sites.
The first log shows accept.
But there is a second log drops with the message "The probe sent to destination has encountered a general error ", "Dropping request as configured in engine settings of HTTPS Inspection".
Can you tell me what the problem might be?
ddf73200-5c0d-4fba-a42c-2f60ba8bf5c2.jpg

0 Kudos
1 Solution

Accepted Solutions
G_W_Albrecht
Legend
Legend

Look at the https settings:

https.png

If it is on fail-close, the drop is not unexpected...

CCSE CCTE CCSM SMB Specialist

View solution in original post

0 Kudos
3 Replies
G_W_Albrecht
Legend
Legend

Look at the https settings:

https.png

If it is on fail-close, the drop is not unexpected...

CCSE CCTE CCSM SMB Specialist
0 Kudos
Hllrdm
Contributor

And if we use fast accel for this connection, in that case drops will also be there?

0 Kudos
G_W_Albrecht
Legend
Legend

Why the question - either the connection is https inspected or excluded from that. Acceleration should not make any difference afaik. Here, a probe is sent to the site that fails for some reason - used cipher not supported, SNI verification failed or else. I would do an exclusion for government websites as they should not contain malware and customer is connecting using special apps.

CCSE CCTE CCSM SMB Specialist
0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    Thu 25 Apr 2024 @ 11:00 AM (SGT)

    APAC: CPX 2024 Recap

    Tue 30 Apr 2024 @ 03:00 PM (CDT)

    EMEA: CPX 2024 Recap

    Wed 01 May 2024 @ 02:00 PM (EDT)

    South US: HTTPS Inspection Best Practices

    Thu 02 May 2024 @ 11:00 AM (SGT)

    APAC: What's new in R82

    Thu 25 Apr 2024 @ 11:00 AM (SGT)

    APAC: CPX 2024 Recap

    Tue 30 Apr 2024 @ 03:00 PM (CDT)

    EMEA: CPX 2024 Recap

    Wed 01 May 2024 @ 02:00 PM (EDT)

    South US: HTTPS Inspection Best Practices

    Thu 02 May 2024 @ 11:00 AM (SGT)

    APAC: What's new in R82
    CheckMates Events