Warning Messages: cp_timed_blocker_handler

[jennyado]

The SIEM being used has stopped receiving log information. It was checked that there was connectivity to the SIEM and that it was correctly configured.

The debug file of the cp_log_exporter process was executed to check if the information was being sent to the SIEM but we managed to see that warning messages appear:

[ID Process]@MGMT[Date&Time] Warning: cp_timed_blocker_handler: A handler [0x81f2630] blocked for 9 seconds
[ID Process]@MGMT[Date&Time] Warning: cp_timed_blocker_handler: A handler info: Library [debug file], Function offset [0x1aa630]

I have not found much information and the closest thing is this sk only that it is for an older version https://support.checkpoint.com/results/sk/sk169934

Currently R81.20 Take 76 is used

[PhoneBoy]

There are a few SKs that mention this error in the internal comments.
Best to have TAC investigate this: https://help.checkpoint.com