Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Explorer

URL Category Change Request

Does the URL category change request form ever work for anyone?  If so, how long does it usually take?  I've used it 5 or 6 times in the past and never had any success with it.  I've always ended up doing a category override (which is a lot of administrative overhead for me i.e. change management ticket/security approvals/etc.) because Checkpoint never processed my request.

 

 

0 Kudos
4 Replies
Highlighted
Advisor

I did not request a change recently, but I did it many times before and they always responded quickly (1 or 2 days at most).
0 Kudos
Highlighted

I requested category change few weeks ago and they did it within the same day. You may try to ask @PhoneBoy to check what happened to your one.

0 Kudos
Highlighted
Admin
Admin

Actually, it's better to open a TAC case in this situation 🙂
0 Kudos
Highlighted
Explorer

Thanks all. This time, the request was handled within the day. Not sure what happened in the past.
0 Kudos