URL Category Change Request

[Jermain_Haltom]

Does the URL category change request form ever work for anyone?  If so, how long does it usually take?  I've used it 5 or 6 times in the past and never had any success with it.  I've always ended up doing a category override (which is a lot of administrative overhead for me i.e. change management ticket/security approvals/etc.) because Checkpoint never processed my request.

[MikeB]

I did not request a change recently, but I did it many times before and they always responded quickly (1 or 2 days at most).

[HristoGrigorov]

I requested category change few weeks ago and they did it within the same day. You may try to ask @PhoneBoy to check what happened to your one.

[PhoneBoy]

Actually, it's better to open a TAC case in this situation 🙂

[Jermain_Haltom]

Thanks all. This time, the request was handled within the day. Not sure what happened in the past.