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Jermain_Haltom
Explorer

URL Category Change Request

Does the URL category change request form ever work for anyone?  If so, how long does it usually take?  I've used it 5 or 6 times in the past and never had any success with it.  I've always ended up doing a category override (which is a lot of administrative overhead for me i.e. change management ticket/security approvals/etc.) because Checkpoint never processed my request.

 

 

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4 Replies
MikeB
Advisor

I did not request a change recently, but I did it many times before and they always responded quickly (1 or 2 days at most).
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HristoGrigorov

I requested category change few weeks ago and they did it within the same day. You may try to ask @PhoneBoy to check what happened to your one.

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PhoneBoy
Admin
Admin

Actually, it's better to open a TAC case in this situation 🙂
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Jermain_Haltom
Explorer

Thanks all. This time, the request was handled within the day. Not sure what happened in the past.
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