Log Server no longer accepting smartview access

[P_Williams]

Hi,

We recently upgraded our log server to R82 hotfix 122 from take 44 and since then I am unable to log into the web gui for smartview. I use the web gui to run monthly reports. I can access the logs via smartconsole without issue.

# api status

API Settings:
---------------------
Accessibility: Require local
Automatic Start: Enabled

Processes:

Name State PID More Information
-------------------------------------------------
API Started 6793
CPM Started 6793 Check Point Security Management Server is running and ready
FWM Started 11452
APACHE Started 10406

Port Details:
-------------------
JETTY Internal Port: 57384
JETTY Documentation Internal Port: 52960
APACHE Gaia Port: 443

Profile:
-------------------
Machine profile: 24800-35800 with SME
CPM heap size: 3072m

Apache port retrieved from: dbget http:ssl_port

--------------------------------------------
Overall API Status: Started
--------------------------------------------

API readiness test SUCCESSFUL. The server is up and ready to receive connections

Notes:
------------
To collect troubleshooting data, please run 'api status -s <comment>'

Any ideas what I can do to get it working again?

[PhoneBoy]

That's general API status, not specific to SmartView, which has other components.
What specifically occurs when you attempt to access SmartView? (screen shot, error messages, etc)
Have you opened a TAC case on this?

[P_Williams]

There is an attached image with the error, it is a 403 Forbidden error.

Forbidden

You don't have permission to access this resource.

We do have support through some 3rd party but right now I dont have access to their portal to log a ticket so I thought I'd try to fix through here in the mean time.