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FW is not consistency
Hi,
I am a junior in the security field. I received a ticket that one of my user couldn't get to a website (ex: greenrayindustries.com). I am located in California and able to access to it without a problem with my FW, but whomever aren't lived in Cali , the FW sometime blocks it sometime does not. I checked FW configuration and policy; they all were the same. I already check URL and it's not blacklist. I am not sure what should I do here. Any advise?
Thank you.
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Hi Tai,
Do you have any other software blades enabled besides FW? Do you see any logs that appear to be related to this dropped traffic?
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HI Jeff,
Yes, we enabled URL filtering and others. When I checked, here what I got:
Allow
https Traffic Allow from XXXXX to greenraytoday.com (66.147.244.221)
Log Info
Origin: California FW
Time: XXX
Blade URL Filtering
Product Family Access
Type Log
Application /Site
Application Name: greenraytoday.com
Primary Category Business/ Economy
Additional Categories: Business /Economy, URL Filtering
Application Risk -Unknown
Traffic
Destination greenrayindustries.com (66.147.244.221)
Destination Country United States
Services https (TCP/443)
Bock
https Traffic Blocked from XXXXX to 66.147.244.221(66.147.244.221)
Log Info
Origin: California FW
Time: XXX
Blade URL Filtering
Product Family Access
Type Log
Application /Site
Application Name: 66.147.244.221
Primary Category Spyware/Malicious Sites
Additional Categories: Spyware /Malicious Sites, High Risk, URL Filtering
Application Risk -4 High
Traffic
Destination greenrayindustries.com (66.147.244.221)
Destination Country United States
Services https (TCP/443)
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You shouldn't see different results from different locations.
Please open a TAC case so we can properly investigate.
