Error encountered processing a template

[Martin_Raska]

Hello,

All-day I am seeing Support Center search malfunction. Every time I pressed search I got

"Error encountered processing a template"

I tried:

- 3 different browsers

- clear cache, history etc.

- Reboot

- Different PC, Win7 VMware, different ISP

https://supportcenter.checkpoint.com/supportcenter/portal

Please fix that.

[G_W_Albrecht]

Yes, i can confirm that this is currently not working anymore!

[Vrigo]

I have encountered this problem since this afternoon

[jberg712]

I'm also experiencing the same issue.

[PhoneBoy]

When that happens, you should click on the spyglass button in the search, possibly with an empty search query typed in.
That seems to "clear" whatever the underlying issue is. 

[jberg712]

That doesn't seem to be working.  I've attempted a blank search query and I get the same results.

[Nik_Bloemers]

I've had this problem recurring for several years now. It's very annoying, it basically makes the entire Support Center inaccessible. Waiting a few hours fixes it. But I've found no other way to fix it. It occurs in every browser I've tried over the last few years too, so it's not a specific browser issue.

[Duane_Toler]

Same here, for many many years..  Indeed irritating.  

[G_W_Albrecht]

I tried again today and all worked as expected again. Did neither reboot my machine nor restart the browser...

[jberg712]

Is anyone else having problems today with support center and looking up SK's?  I get a page stating "Error encountered processing a template".  Status.checkpoint.com doesn't report any issues.

[FERNANDO_DAMIEN]

Yes, having the same issue too. PRobably something on the web site directly. No way to resolve it at my side. Appearing with any browsers and any laptops

[Mikael]

Same issue here. @PhoneBoy suggested a "clean" search but at the moment I can't even get the first search appear. Any traffic to supportcenter.checkpoint.com redirects me to https://supportcenter.checkpoint.com/supportcenter/portal and that comes up with the "Error encountered processing a template." directly...

Really hope this gets resolved rather quickly...

[Miktator]

Hi everyone I have the same error when I try to download CPUSE, is this a massive problem?

[G_W_Albrecht]

Just had no issue at all with https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

[Miktator]

Thank you for your response, I will try TAC.

[SPM]

I have the same error "Error encountered processing a template." downloading CPUSE  from 

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

what the hell

[Miktator · Accepted solution]

I received a comprehensive response from TAC and am sharing it with you.

There is a workaround with which you can download files:

1. Click on the download link

2. In the page that opens copy the number at the end of the URL

I checked from my end I got this page opened 

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/m...

3. Paste the number at the end of this URL:

https://support.checkpoint.com/results/download/

Example: https://support.checkpoint.com/results/download/88806