Domain Users failed to connect on Identity Agent

[Alisson_Lima]

Hello,

I am facing a problem with Identity Agent... The customer has implemented Identity Awareness blade, but only domain administrators users can to connect on Identity Agent, domain users cannot.

Both users are on same domain controller and I cannot see any log from SmarLog about domain users failed.

Thank you.

Alisson Lima

[Maarten_Sjouw]

Are both types of users in the same AD branch/OU? If not is there any limitation set to which branches the IA is allowed to get the info from?