Disconnect Identity Agent

[Eugene_Semenov]

Добрый день! При попытке подключения Identity Agent  появляется в log ошибка:

[16:07 25/7/2018]/ssl_connect (CCC:1663) SSL_connect: error:00000002:lib(0):func(0):system lib ccc->error 1
[16:07 25/7/2018]/-[Engine verify] (Engine.mm:574) ccc_verify failed SSL error - failed to connect (306)

И он не подключается. 

Как исправить и где смотреть? Помогите, пожалуйста. 

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Good afternoon! When I try to connect the Identity Agent, I get an error in the log:

[16:07 25/7/2018]/ssl_connect (CCC:1663) SSL_connect: error:00000002:lib(0):func(0):system lib ccc->error 1
[16:07 25/7/2018]/-[Engine verify] (Engine.mm:574) ccc_verify failed SSL error - failed to connect (306)

And it does not connect.

How to fix and where to look? Help me please.

[PhoneBoy]

I'm not sure which agent you're running on which OS.

But if Windows, maybe see if anything shows up in C:\Windows\Temp\ia_client.log? 

[Tzvi_Katz]

Hi, 

SSL failure is a failure in the transport connection between the agent and the GW. This can be the result of multiple items such as:

1. Agent settings on the gateway was not set correctly (For example: the interfaces from which the agent connection should be received)

2. Firewall in the middle (or at the endpoint) which blocks the connection

3. Certificate placed is invalid 

Without further logs and debugging it is hard to place the finger on the culprit. 

С уважением, 

Tzvi Katz - IDA & Access Clients GM