Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Ryan_Ryan
Advisor

Can't log TAC cases anymore

Hello, does anyone know if a change has been made within the past couple of months in regards to logging TAC jobs? For example I am a support contact for about 10 accounts, all with premium support and I used to be able to log TAC against any of them with no issues, now every one of them throws me this error when trying to create a TAC:

 

Your account is covered with Collaborative Support, you cannot open an SR directly with Check Point. Please contact your local Partner....

 

The thing is, we are the checkpoint partner. All my colleagues have the same issue too.

0 Kudos
1 Reply
PhoneBoy
Admin
Admin

I would get on the phone with Account Services to ensure your account is entitled correctly.
0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events