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Ivory

AppControl do not block Teamviewer

Hello,

we have a very strange problem. I created AppControl rule blocking TeamViewer. After policy installation, it shows in logs that TeamViewer is blocking successfully. But it continues to work! In other words, TeamViewer is blocked only in logs. 

We tried to drop block other apps for testing (WhatsApp for ex) and everything is working OK.

Does anyone has any idea, what's happening and how to solve it?

Thanks.

 

2 Replies
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Admin
Admin

Re: AppControl do not block Teamviewer

Applications change from time to time and we may need to update our definitions.
I'll see if this on our radar already, but meanwhile, best to open a TAC case with the relevant packet captures.
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Highlighted
Ivory

Re: AppControl do not block Teamviewer

Hello! 

I'm sorry for delay in reply) the problem has been solved by installing Jumbo HF take 203 (before we had Jumbo HF take 121).

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