Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Copper

Upgrade to R80.40 prohibited? only clean install possible?

Hello Everyone,

So i was able to upgrade from R80.20 to R80.30 with no issues (lab running on my laptop) but for some reason i cannot upgrade to R80.40, it says only clean install possible, is there no way for me use the upgrade option to 80.40??

 

InkedCapture_LI.jpg

 

This is on the management server by the way.

0 Kudos
7 Replies
Highlighted
Employee+
Employee+

Hi
Can you please run "verify" and add the result screenshot?
Verify should specify the reason.
Boaz
0 Kudos
Highlighted
Copper

ok i will try that tomorrow and will post here
0 Kudos
Highlighted
Copper

Hello,

Thanks for replying, I can see an upgrade option now by following @Magnus-Holmberg's instructions.
0 Kudos
Highlighted
Admin
Admin

Where does it say "Only clean install is possible"? Definitely not on your screenshot.

0 Kudos
Highlighted
Copper

What I mean was if you look at the install instructions on the right part(the part where I circled) it says "upgrade is prohibited" so that's why I said only clean install is possible since if you're is not possible how else can I get to 80.40? Anyways I followed @Magnus-Holmbergs advice(below) and now I can see an upgrade option, thanks for your help.
0 Kudos
Highlighted

if you are using global policy, make sure to reattach/install the global policy.
I got the same message before that was done 🙂

Also verify that you have the latest CPUSE agent, as that can give the same error message.
https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

https://www.youtube.com/c/MagnusHolmberg-NetSec
0 Kudos
Highlighted
Copper

Hello so yes I did what you said and now I can see the "upgrade" option, thanks a lot, time to upgrade to .40 now I guess.