URL and Application blade issues

[Martin_Valenta]

We had issues with app control and url filtering blade today and this fixed our issues per recommendation from TAC..

cd $FWDIR/appi/update/
curl_cli -O http://secureupdates.checkpoint.com/appi/v4_0_1/gw/appi_db.C.tmp
mv appi_db.C.tmp appi_db.C
fw load_sigs

[Mor_Himi]

That is part of our RCCA, I will share more info early next week in this regard

[Martin_Valenta]

Was the RCCA completed? Thanks

[RickLin]

One of my customer had the same issue from yesterday.

Until now ...  

[Mor_Himi]

Can you share his GW APPI Version file?

cat $FWDIR/appi/update/Version

Can you also explain a bit what he is experiencing?

[RickLin]

My customer told me he don't change any configuration.

Yesterday is work fine. 

But everything go wrong today.

Traffic was not match the right rule .

Yesterday match rule is 3.2.2

Because Firewall can identify the right application activity .

Today match rule 3.2.3.

That is clean up rule.

[Mor_Himi]

Hi,

Unfortunately I don't see the images, can you post them to an online service?

Did you verify he has the updated online package?

[RickLin]

I already update my previous post.

I find my another R80.10 customer have the same issue.

You can saw that there are seldom Application Control Logs today.

[Mor_Himi]

Can you ask the customer to run "fw load_sigs" on the gw and see if it is resolved?

[RickLin]

Yes. I already do it myself.

Indeed, it is resolved.

I need to login each my customer security gateway to check it and do it.

[Mor_Himi]

10x for the update.

[RickLin]

Yesterday event will make traffic statistic data inaccuracy.