SmartConsole has experienced a serious problem and needs to relaunch.

[ShemHunter]

Hello everyone!

SmartConsole 81.20.9700.675

Lately, every day, my SmartConsole has been crashing with the following error:

SmartConsole has experienced a serious problem and needs to relaunch.

This can happen when it's turned on and minimized, or when I access any settings. We use this SmartConsole to connect to different SMS services.
The error occurs on different workstations (we have two).

Even after deleting the console, clearing the cache, and restarting the management console and computer, the problem persists.

I also downloaded the report that appears after the error and see the following lines:
(DEBUG) AppShellUI.Shell - Shell_OnDeactivated before Set close button background color
(DEBUG) AppShellUI.Shell - Shell_OnDeactivated after Set close button background color
(DEBUG) AppShell.UnhandledExceptionHandler - In Application_DispatcherUnhandledException
(DEBUG) AppShellUI.SessionServices - LastKnownWorkSessionIdKey (4adefd7e-929d-4be6-9795-69bde20cad46)
(DEBUG) AppShellUI.SessionServices - Dictionary[SessionServices.LastKnownWorkSessionIdKey] = 4adefd7e-929d-4be6-9795-69bde20cad46
(DEBUG) CP.Infrastructure.UserSettingsStorage - ReloadSharedValuesFromGeneralFile - took 0 ms
(DEBUG) AppShell.UnhandledExceptionHandler - Smart Console has encountered an unhandled exception
(DEBUG) AppShell.UnhandledExceptionHandler - ***Smart Console is about to close.
(AlwaysLogged) CP.GuiInfrastructure.WebComponentHost - Cleanup
(AlwaysLogged) CP.GuiInfrastructure.WebBrowserHostBase - Cleanup
(INFO) CP.GuiInfrastructure.DynamicContent.DynamicContentWebViewModel - unsubscribe session refresh event on closing DynamicContentWebViewModel
(AlwaysLogged) CP.GuiInfrastructure.WebComponentHost - Cleanup
(AlwaysLogged) CP.GuiInfrastructure.WebBrowserHostBase - Cleanup
(ERROR) AppShell.UnhandledExceptionReporter -
Object reference not set to an instance of an object.
Call Stack:"

An error also occurs when exporting policies to a CSV file.

The error occurs when exporting any existing policy, as well as when attempting to export from a backup SMS.

Error: An Internal error has occured

Errors in log file:
2026-06-09T09:48:36,934 ERROR [qtp-642084641-5397] org.apache.solr.handler.RequestHandlerBase.log:148 - java.util.regex.PatternSyntaxException: Unmatched closing ')' near index 9
nbdatagram).*

2026-06-09T09:47:19,404 ERROR [qtp-642084641-5650] org.apache.solr.servlet.HttpSolrCall.log:159 - null:java.util.regex.PatternSyntaxException: Unmatched closing ')' near index 10
224.0.0.251).*

10/06/26 10:17:24,142 ERROR cloud.install_policy.DomainData [taskExecutor-62]: There is no attributes in data center's gw java.lang.NullPointerException
    at com.checkpoint.cms_management.cloud.install_policy.DomainData.updateDcPerGw(DomainData.java:780) 

[30] [15 Jun 2026 17:25:46,439] (ERROR) CP.Infrastructure.DLE.Rulebase.DleRulebaseClientManager - Failed to initialize the rulebase
System.ServiceModel.FaultException`1[CP.Management.Objects.Schema.DleWebService.ObjectNotFoundRemoteFaultException]: Object not found

[Lesley]

For CSV export issues I would recommend to update SMS to latest Jumbo, has this been done? 

[ShemHunter]

The problem occurs at 81.20, with takes of 120 and 126.

Do you think there's any obvious change in the new takeoffs that's causing my issues?

Let me clarify: 120 in production, 126 in testing, and the problems are identical.

[Lesley]

I dont see open bugs for this issue. If CSV get's stuck or crashes something you need some tweaks. TAC can help you with that, they might need to give some processes more memory. Just my guess, I dont have a lot of information with the issue. 

They will give you also some TAC scripts like doctor log and cpm doctor to give some hints. You can also check the hcp -r all report for any hints. For now most important is to figure out if this is a client / Smartconsole issue OR management issue. Becuase the Console crash sounds like client issue and the CSV issue is mgmt issue. Make sure to make 2 tickets if that is the case.

[ShemHunter]

Thanks, so far we've figured out one thing: reinstalling SmartConsole doesn't help, and clearing its cache doesn't help either.

cpstop и cpstart - it didn't help either

[Tal_Paz-Fridman]

Could you please check whether the issue also occurs when using Portable SmartConsole?

If it still happens, it is likely related to the Management Server and may be causing SmartConsole to crash.

Is there a consistent way to reproduce the issue?

You may also want to consider using Web SmartConsole. We are continuously adding features and reducing the gap with the installed SmartConsole.

In any case, I recommend involving TAC.

[ShemHunter]

I'd try the web, but as you know, you can't export policies to csv

Regarding the crash issue, it's impossible to directly reproduce. It occurs when the console isn't used for a long time, or just during normal operation—but less frequently. The issue isn't specific to just one computer, but to several. Therefore, I think it's more of a database issue.

A customer also encountered this problem, but it's difficult to pinpoint the error, so enabling SMS debugging for extended periods of time isn't a good idea.

Therefore, for now he was offered to use the portable version.