Hit count does not match logs

[Christopher_To]

Hi,

I am wondering why the hit count for a rule is showing 0 but there is traffic shown hitting the rule in the logs.  Can someone clarify?

Thanks,

Chris

[PhoneBoy]

Is that for every rule or specific rules only?

[Martin_Valenta]

Hitcount DB was probably not updated yet, in larger setups it take some time to propagate hits on smartconsole GUI.

[Christopher_To]

This is only happening for one rule, and I see traffic from more then a week ago.  

[PhoneBoy]

What is the rule in question?

It's probably worth a TAC case if only a single rule isn't updating hit counts.

[Christopher_To]

Sorry for the lack of update.  I have opened a ticket and will keep you updated.

Thank you. 

[Christopher_To]

Still no luck.  I increased the limit of UID's but the rule's hit count in SmartConsole still shows 0.  Any other idea's while I wait for a response from the customer and support?  

This connection is made via a site-to-site tunnel.

[Beverley_Cudd]

I am getting a similar issue with R80.10 management station managing R75.30 gateways. I am not seeing any hit counts for ANY of the rules but am sure it was showing them last week when I looked.

[Timothy_Hall]

Not possible for R75.30 gateways, as hit counts were introduced in version R75.40.  Did you mean R77.30?

[Beverley_Cudd]

Nope they are definetely R75.30 so that explains why I do not see any hits.
Thank you