23500 replace failed disk

[Jeff_Gao]

23500 unit need replace a failed disk,who can tell me how to replace this failed disk and how to look raid reconstruction status,thanks!

[Danny]

In order to replace the failed disk I recommend open a RMA with TAC, get a replacement and instruction how to replace it, send back the faulty disk if required, finally check the raid status with our https://community.checkpoint.com/docs/DOC-2214-common-check-point-commands-ccc?sr=search&searchId=43... script.

[Jeff_Gao]

OK，Thanks！

[G_W_Albrecht]

Afaik it is always required to send back the defective disk - even a broken PSU has to be sent back...

[G_W_Albrecht]

This is documented in Check Point 15000 and 23000 Appliances Replacing Storage Devices including syncing RAID !

[Jeff_Gao]

It is very useful,thanks!

[JozkoMrkvicka]

And you will need to reboot the appliance in order to recognize that faulty disk has been replaced and sync will start after reboot ... yeah ... really hot-swappable HDDs...

[Sung-Lun_Yang1]

The HDD could be hot swap base on :

sk107516 > Check Point 15000 and 23000 Appliances Replacing Storage Devices  >> Page 7 "To hot swap a storage device: "

After did the "To hot swap a storage device" step, If you still facing situation that HDD do not sync automatic.

Try "sk157874 Check Point appliance does not recognize hot-swapped drive", that will let you hot-swappable HDDs.

[Chris_Atkinson]

Please refer also: https://sc1.checkpoint.com/uc/htmls/pricelist/HardDriveRMA.html

[Comsec_Gsim]

Hello
We have a 23500 node with a failed disk (r80.40)

We opened TAC acse and received a whole 23800 in RMA to pick disks from.

Changed disk is perfectly recognized and sync went just fine but new disk is not able to boot, it simply stucks after bios prompt, before the boot menu prompt.

new disk is a slightly different model, same make and series (segate Exos) but newer version.

To us it seems that BIOS has some settings or lock blocking the new disk.

3 weeks passed and assigned case engineer didn't make any progress at all...

Any hint anyone?

[Chris_Atkinson]

You may DM me the case number.

[Comsec_Gsim]

meteoam-center-2> raid_diagnostic
Raid status:
VolumeID:0 RaidLevel: RAID-1 NumberOfDisks:2 RaidSize:931GB State:OPTIMAL Flags:ENABLED
DiskID:0 DiskNumber:0 Vendor:ATA ProductID:ST1000NM0055-1V4 Revision:TN02 Size:931GB State:ONLINE Flags:NONE
DiskID:1 DiskNumber:1 Vendor:ATA ProductID:ST1000NM0008-2F2 Revision:SN02 Size:931GB State:ONLINE Flags:NONE