"STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with a USB

[Salom_Idhogela]

[yuris]

Hi,

Can you please collect pre-boot and FDE logs for analysis?

[Salom_Idhogela]

User credentials are not working after a restart for FDE to start.

[Salom_Idhogela]

This is on Dell Vostro Laptop

[yuris · Accepted solution]

It looks like this issue already investigated and the fix issued for version 87.10.

You can open support case in order to get this resolved.

[Salom_Idhogela · Accepted solution]

The issue is resolved by recovering with a REC file from the Web Portal. I have logged a support case with Checkpoint and they advised I should use the Web Portal instead of a Endpoint Security Management Server with smartendpoint console which works for other Harmony versions. I have also

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/...

Regards,

Salom