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stich86
Employee
Employee

iOS Continuity (Facetime) issue with Endpoint Security for MacOS

Hi all,

after installing Endpoint Security (latest version E83.20, but also with the old E82.50) my Facetime connection between Mac and iPhone stop to work. Removing the client (problem exits with VPN up or down) make it works again. We don't use any enforce firewall policy.

How can i solve this issue?

Thanks!

7 Replies
PhoneBoy
Admin
Admin

Unless you've explicitly disabled it in Global Properties, the firewall is present and blocking all incoming traffic.
See: https://community.checkpoint.com/t5/Remote-Access-VPN/MacOS-EPS-Standalone-Client-VPN-client-Block-A...

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stich86
Employee
Employee

i've configured right now in the Global Properties to disable "Enable firewall policy" but the issue still persists 😞

Where I can check that the policy is really disabled on the Endpoint?

Thanks

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PhoneBoy
Admin
Admin

I’m going to assume the client has connected to the gateway at least once?
In any case it is worth a TAC case.

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G_W_Albrecht
Legend
Legend

Is this EPS full client or EPS VPN standalone client ?

CCSE CCTE SMB Specialist
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stich86
Employee
Employee

it's the standalone client

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G_W_Albrecht
Legend
Legend

Open the "Show Client" window and you see if Firewall policy is enabled.

CCSE CCTE SMB Specialist
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stich86
Employee
Employee

no, it's not enabled (client says OFF)
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