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CP-Shark
Collaborator
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*.ds Files in C:\ProgramData\CheckPoint\DBStore taking too much space

Hello folks,

on a
few servers in our environment, we have the issue that the main partition C: is running out of space. We could identify that the reason for that behavior are multiple *.ds files under C:\ProgramData\CheckPoint\DBStore\.

We are running endpoint version E87.31 on all our server with the following blades installed:blades.png

There are *.ds files stored from today, but some are more than 8 month old. Where are these files coming from, and how can I delete these file, and why is it happening?

Looking forward to more information and hopefully a solution for that.

Cheers,
Olli

CCES / CCSA / CCSE
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1 Solution

Accepted Solutions
Denis_Davila
Participant

I managed to solve it, what I did was perform an update to version E88.00, the files seem to continue being created for a few minutes.

After about three hours the *.ds files disappeared automatically.

PS: I did Repair Client, Change Policy Rules before this and nothing worked.

View solution in original post

12 Replies
Chris_Atkinson
Employee Employee
Employee

Are you using the server optimization exceptions?

Refer also: sk178706, sk179791

CCSM R77/R80/ELITE
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CP-Shark
Collaborator

Not on this server and it seems that the SKs are not the right one to my issue.

C:\ProgramData\Checkpoint\DBStore\AmsiScripts\ is fine with just 60 files included (~84KB). The *.ds files are close to 40GB in total.

And related to the 2nd SK it´s not an Exchange server.

CCES / CCSA / CCSE
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Chris_Atkinson
Employee Employee
Employee

Noted. I can see other cases where TAC have worked with customers to clear the space and are monitoring the issue after upgrading to a more recent Endpoint version.

CCSM R77/R80/ELITE
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CP-Shark
Collaborator

Ok. Solution would be upgrading to a higher version of End Point agent?

CCES / CCSA / CCSE
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Chris_Atkinson
Employee Employee
Employee

It's unclear from the limited sample set I reviewed but TAC would be able to confirm.

In your own case what is the distribution of the files and their sizes, maybe clearing the old files is sufficient but will still need TAC assistance unless you are familiar with temporarily disabling the self protection.

CCSM R77/R80/ELITE
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CP-Shark
Collaborator

Could you provide more information to "temporarily disabling the self protection"?

CCES / CCSA / CCSE
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Chris_Atkinson
Employee Employee
Employee

The process is available via TAC. 

By default certain product related paths/files are protected from deletion/removal.

CCSM R77/R80/ELITE
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G_W_Albrecht
Legend Legend
Legend

1. Use the "PassDialog.exe" file you received from CP TAC
2. Unzip it.
3. Run PassDialog.exe with administrator privileges.
4. Enter Endpoint Security client uninstall password

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Denis_Davila
Participant

Hi @CP-Shark,

I am having the same problem with an Endpoint client in version E87.60, since a few days ago it began to increase in *.ds files without stopping.

Did you manage to find the error? Did you have any solution?

Regards

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Gro_Tea
Contributor

Same here with 87.62

50k + files of varying size since 4th of April all ending with .ds. Summed up its about 40 GB +

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Denis_Davila
Participant

Hello @Gro_Tea @CP-Shark ,

I managed to solve it, what I did was perform an update to version E88.00, the files seem to continue being created for a few minutes.

After about three hours the *.ds files disappeared automatically.

PS: I did Repair Client, Change Policy Rules before this and nothing worked.

I hope it helps you.

Regards

0 Kudos
Denis_Davila
Participant

I managed to solve it, what I did was perform an update to version E88.00, the files seem to continue being created for a few minutes.

After about three hours the *.ds files disappeared automatically.

PS: I did Repair Client, Change Policy Rules before this and nothing worked.

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