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hussainyr
Explorer
‎2019-12-15 09:31 PM

User left without providing password for Windows 7 laptop, how to reset

Hi,

We have outsourced our IT services to a 3rd party. One of their support staff working with us since many years have left the company. He was using laptop with Windows 7 OS. He now states he is unable to remember the password of Endpoint Security. We have the user name. What can be the solution to this.

Please help.

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1 Reply
_Val_
Admin
Admin
‎2019-12-16 12:52 AM

Depending on your needs, there is a couple of options:

 

1. You can always wipe out the machine clean by re-installing the OS

2. You can run DFE recovery procedure. Talk to the EPS administrators and refer to documentation.

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