Unable to install the policy In Endpoint Server

[Arun_R]

Hi Team,

I am facing some challenge while installing policy on endpoint server.

Server Details: R77.30.03 Gaia and with the latest jumbo take_317

But this time is not for all. I am able to install the policy to all the blades(i.e sandblast, FDE, media encryption, etc), except Client setting.

I recently change the legacy uninstallation password under initial client settings, After that I unable to install the policy for the "Client Setting" option.

Here I am adding the screenshot for your reference.

Note: Except Client setting, I am able to install the policy for the rest.

- Arun.R

[PhoneBoy]

Have you opened a TAC case on this?

[Arun_R]

 Yes,  But the solution isn't provided yet.

That's of the reason why I was looking some suggestion over here.

- Arun.R

[PhoneBoy]

Totally get it, just making sure you're using all the avenues

[Arun_R]

The issue was resolved by the following procedure  :

1. cpstop   // this command will stop the server from running

2. Backup and remove the following files:

/opt/CPsuite-R77/fw1/conf/CPMILinksMgr.db
/opt/CPsuite-R77/fw1/conf/newDleSchema.xsd
/opt/CPsuite-R77/fw1/conf/new_scheme.C

3. fwsetUpgrade

4. cpdb scheme_adjust   // this command execution may take around 20 minutes

5. cpstart

But I am not sure how this occurred, Looking for the root cause.

-Arun.R

[PhoneBoy]

Hopefully the TAC should be able to help you with that.

But I suspect, based on the files being removed, there was some corruption in the aforementioned files that needed to be cleaned up.