SmartEndpoint Cloud, highly unstable ?

[vinceneil666]

Hi,

So I have the Sandblast Agent Cloud, running from the portal.checkpoint.com. Connecting with the 'special' SmartEndpoint r80.30 (that messes up your connections to appliances because CheckPoint provide different software packages depending on if you want to work with cloud.... if you do, you cant work with anything else 🙂 haha)

Anyways, I was wondering if anyone else has the same issues that we have. When uploadind the new clients software, this time the E83.00 software. We start the upload, and after a minute - sometimes 10 minutes - we just get disconnected ? (this happens from both the office network, home netwrok, different laptops and servers). It just acts very very unstable ? 

Also, trying to use the "fetch from internet" has never worked, and we have just given up trying it anymore. It has never worked - but it LOOKS cool 🙂 

[Eyal_Magidish]

Hello vinceneil666,

Thank you for your feedback and, I truly apologize for the inconvenience.

I would like to get some more information, can you please email me, eyalma@checkpoint.com.

Best Regards,

Eyal Magidish

[Shimon_Ben-Isha]

Hi,

We can provide a service called AppStream for users who don't want to install the R80.X Endpoint desktop console or experiencing network issues.

Using AppStream, you can open the desired console from a browser. Usually, it's faster, since all the network communication is done within the cloud provider, and we can use a specific cloud region closer to the customer geolocation.

You can contact us and we'll provide you access to the service.

endpoint-cloud-service@checkpoint.com

Thanks,

Shimon

[vinceneil666]

Update,

After some back and forth with Check Point, the solution is still just as unstable as it ever was.  Testing the App Stream provided the same issues as running with the SmartEndpoint Console. Unable to upload files, timeouts and sudden exits.

If anyone has some tips on how to actually use the endpoint solution form Check Point, not just the SandBlast - but the whole package, I would love to get some pointers. As of now I am unsure of what to do with it 🙂 

[vinceneil666]

We just did a PoC with a customer, the same issue again. We where unable to get the new client software - unable to "get latest from internet" - that was just flat out not working. And when we tried uploading manually we got disconnects. 

The customer was not very impressed 🙂 .. I think Check Point should just remove buttons and functions that do not work, it is very frustrating.

[ED]

Hi Vinceneil,

I'm glad you have brought up this issue with SmartEndpoint and Sandblast agent cloud. I experienced last week the same problems you are describing. I lost count of how many times I got disconnected on the SmartEndpoint client. Tried different computers too. Tried both manually and download latest from Internet, both which got me disconnected. When doing manually it almost completed upload and then just got disconnected. Getting latest from Internet managed only to get the initial client downloaded. Later it got me disconnected everytime I tried to download latest from Internet. I even got disconnected after a while without doing anything. Got me really frustrated. Had to give up and try the next day. Not sure what fixed the problem at the end. I managed to upload a manual package at the end. 

While writing this post I remembered that I did a restart of the service on the Portal (Service management -> restart). Took a while before it was up but I think that this maybe fixed the problem for me. Hoping it can help other people facing these problems. 

[PhoneBoy]

When you run into these issues, best to get the TAC involved so we can get to the bottom of the issues.

[vinceneil666]

Yeah, I have gotten feedback from several people that this is a general issue. Thanx for the input on resetting, I will keep this is mind. 

Having emailed "everyone in Israel" 🙂 and talked with product owners and service owners - the lot. I keep getting feedback on workarounds and other ways to fix this. But as I have said over an over - if it is not working, just remove it. When running PoC's for customers we cant start the process by creating a tac 😄 

[G_W_Albrecht]

 I would suggest to start PoC's for customers only with working products that have been tested throughly to ensure functionality and stability. This is security not gambling 😎

[Oren_Shalgi]

Hi,

There has been reports about  certain cases of SmartEndpoint application disconnects from the cloud service while uploading an Endpoint Client package.

When doing evaluation/POC of the product, it is recommended to use the SandBlast Agent Management Platform in the Infinity Portal, rather than SmartEndpoint. It now includes all the software deployment and package export options under the Policy section. 

If you are missing the latest version of the Endpoint Client, you may go to Overview->Download Agent and you would see to the option to get the latest version.

If you have already uploaded some of the packages via SmartEndpoint, please delete them first so the system would detect this version is not already available on that tenant.

If you encounter an issue, you may use the Feedback option in the portal or open a ticket to Check Point Support.

Oren.

[Julian_Sanchez]

Hello guys, 

I think that the SBA Cloud platform is very unstable. Y tried to download in the new SBA Management WEB however we had problems. And the SmartEndpoint is very slow, many times is loading and loading and crash the app. 

I think Check Point should review what happen with it. 

[vinceneil666]

I have the same issue with SmartEndpoint, I get crashes all the time and have to reconnect constantly. I have had most issues with R80.30, but the problem looks to be the same on R80.40

[Oren_Shalgi]

Hi vinceneil666,

Do you have a Service Request number to share that can be followed up on in Check Point regarding your recent issues?

It is recommended to use the Web Management Platform with the cloud tenants, as it is more suitable for cloud connections, especially when handling large files upload/download.

Thanks,

Oren.

[vinceneil666]

No - I have given up 🙂  .. It seems that instead of fixing something that is supposed to be working, I just get sent to yet another portal or product. The entire Sandblast solution is huge mess admin wise, and Check Point cant just keep telling us to "try this instead" each time the solution comes short.  I will, again, refer to the "get latest from the internet" button, when trying to get the latest client packages.. I am sure there are other ways to do it - but why oh why do you keep the function there ? If you cant make it work, just remove it.

[Oren_Shalgi]

Hi Julian_Sanchez,

Do you have a Service Request number to share that can be followed up on in Check Point?

Thanks,

Oren.