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Luisnego
Contributor
‎2021-03-05 06:31 AM

Remove computers Harmony

Hello Guys, 

 

I have these issues when I try to remove a computer using Portal Harmony (SBA), I receive this error.  "Sorry we had an API issue during request - Something went wrong, please refresh your page and try again ". 

Screenshot_102.png

I don't have the option to remove anymore, the only option to remove is to click right bottom on the computer and send to remove, but I receive the message.

Screenshot_103.png

 

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2 Replies
Dave_Ramazetti
Explorer
‎2021-03-07 04:25 PM

I have had (and a couple of my customers have had) similar issues. I would try and restart the cloud tenant, under service management and see if that helps. It worked for me. If it doesn't, I would log an incident as this seems to be a back end issue.

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vinceneil666
Advisor
‎2021-03-07 11:32 PM

We have also experienced this a few times. We did raise a ticket for it and got just the API service restarted. But as Dave_R also mentiones here, a restart of the service itselv under 'service management' should probably do the trick to.

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