Queries related to Sandblast Endpoint agent and Management server.!!

[Rajanikant_Chat]

Scenario: Customer wants to deploy a new Sandblast management server as he lost the all credentials for the existing Sandblast management server R77.30.03(VM). The customer has 150 plus Endpoint agents installed on the end machines.

• Requirement: Need to uninstall 103 Endpoint agents from the end machine. 

1. Is there any way for the exiting Endpoint agents to talk to a new management server? 

2. Can I uninstall Endpoint agents from the Smart Endpoint utility? or do I have to do it manually one by one?

Note: we can't take the back up of the database from the existing management server as we don't have Gaia credentials.

[Oren_Shalgi]

Hi Rajanikant,

There is a way to reconnect the clients to a new management server.

You may approach Check Point Support for assistance.

Thanks,

Oren.

[Rajanikant_Chat]

Thank you for the response Oren.

Even though I tried Reconnect utility in a lab environment but got no luck. The new Management server is not able to connect with existing Endpoint agent.

It will be great if you can share any valid article for the reference.

Thanks 

Raj

[Oren_Shalgi]

Hi Raj,

I'm afraid there is no public documentation about that.

My suggestion to contact Check Point Support for assistance with your issue still stands.

This way all the details can be reviewed.

Oren.

[Rajanikant_Chat]

Frank...You are the Superman..!! It worked. Thanks a lot 

Thanks,

Raj

[Franco_Carched1]

2. Can I uninstall Endpoint agents from the Smart Endpoint utility? or do I have to do it manually one by one?

you can either remove from the Endpoint console deployment rules, but it will still leave the initial client on the machine which you can either remove with a script or you can use the MSIEXEC commands to remove that part of the package via  logon script.

hope this helps

Frank

[Franco_Carched1]

you can also try this out to recover the password.

https://community.checkpoint.com/docs/DOC-2977-how-to-recover-gaia-admin-password-on-vmware 

good luck sounds like a fun bit of work you have 🙂

Frank