Pop Up when update EDR to version 89.10.0370

[kiikoo15]

Hi all,

I'm upgrading Check Point Endpoint Security clients from version 88.72.2001 to 89.10.0370.

I've already configured the notification settings to show only critical alerts, but users are still getting a popup prompting them to upgrade or postpone. Ideally, I'd like the upgrade to happen completely silently, with no popup or user interaction whatsoever.

In the Installation & Upgrade policy, I can see the option "Enable the user to postpone the client installation or upgrade" — if I uncheck this, will the upgrade proceed silently without any notification to the end user? Or is there another setting I'm missing to fully suppress the upgrade popup?

Thanks in advance.

[PhoneBoy]

Turning that option off will definitely help.
I believe there is still a "toast notification" (in the taskbar) when the client is actually upgrading, but it shouldn't interrupt the user.

[kiikoo15]

So if this option is disabled, the popup won't appear on users' PCs during an update?

[PhoneBoy]

The upgrade/postpone popup is controlled by that option, so disabling it would also disable the popup.

[kiikoo15]

Okay, thanks for your response. I have another question regarding 'Posture Management'. If this option is disabled and a patch is deployed to the device, will the EDR agent generate a pop-up for the user, or will it be silent?

[PhoneBoy]

I don't know the exact user experience here.
Having said that, it would make sense for the end user to receive a notification if a patch required a reboot to fully deploy.