Original File Downloaded. Error. Could not contact server

[gtorin]

Hello guys, i hope everything is going well.

I have some issues downloading documents from different browsers. My harmony endpoint show me this message "Original File Downloaded. Error. Could not contact server".

Someone knows what is happening?

Thanks

Gerard

[PhoneBoy]

Does it happen with all files, only files on specific sites, or?
Also, what version of the client?

[gtorin]

Hi PhoneBoy. Thanks for answer.

It happened with any site and any file. The version is E86.80 (86.80.0109)

Regards

Gerard

[PhoneBoy · Accepted solution]

Recommend a TAC case to investigate: https://help.checkpoint.com 

[gtorin]

Thanks PhoneBoy. I did a new check and found is possible to download files with Edge. What do you think?

[PhoneBoy]

Possible the issue was rectified.
If you're still having the issue in another browser, I suggest involving the TAC.

[gtorin]

Yes, Thanks!!