Unfortunately, we need a bit more context around your question.
Specifically:
- What version/patch level of which Operating System?
- What versions of Capsule Docs?
- What versions of Office in use? (or other apps, as appropriate)
- Explain "Check the configuration and compared with other and it is the same."
- Specifically, what configuration did you check?
- Define "nothing happened." What was the expected behavior?
Screenshots as appropriate will be helpful.
Also, we have a separate space for Capsule Docs, which I've moved this query to.
I would also encourage you to edit your original post so it has a much shorter subject.