I install the capsule docs viewer and editor, but only the viewer works. It seems fine, i check the configuration and compare with other and its the same. I open a DOC and nothing happend, and when i tried to protected some files, it appears: The file can

[Jorge_Bravo]

The plugging dont appear, i reinstall the program a lot of times.

if someone have an idea please help me.

[PhoneBoy]

Unfortunately, we need a bit more context around your question.

Specifically:

• What version/patch level of which Operating System?
• What versions of Capsule Docs?
• What versions of Office in use? (or other apps, as appropriate)
• Explain "Check the configuration and compared with other and it is the same." 
  • Specifically, what configuration did you check?
• Define "nothing happened." What was the expected behavior?

Screenshots as appropriate will be helpful.

Also, we have a separate space for Capsule Docs‌, which I've moved this query to.

I would also encourage you to edit your original post so it has a much shorter subject.