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cjfsoares
Explorer

Harmony Endpoint trouble accepting cookies

Hello,

We are migrating our endpoint solution to Harmony, and in the process we are experiencing some dificulties regardin the acceptance of cookies. Some pages present the cookie acceptance popup but won't allow the user to agree and proceed, this is happening with random users.
Is there any issue between site cookies and Harmony?

Thank you 

Cláudio Soares

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3 Replies
PhoneBoy
Admin
Admin

Please provide some basic information like:

  • What version of the Endpoint client is installed?
  • What blades are enabled?
  • What browser(s) are affected and the versions thereof
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cjfsoares
Explorer

Hello PhoneBoy.

Thanks for your reply.

 

  • What version of the Endpoint client is installed?
    • E86.50.
  • What blades are enabled?
    • Anti-Malware; Anti-Bot and URL Filtering; Anti-Ransomware, Behavioral Guard and Forensics; Threat Emulation and Anti-Exploit; Compliance and Firewall and Application Control.
  • What browser(s) are affected and the versions thereof
    • Chrome, Edge and Firefox.
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PhoneBoy
Admin
Admin

How consistent is the behavior, i.e. can you reproduce it on the same sites on the same clients?
It's not something I've seen the client do before and you'll probably need to get the TAC involved.

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