Harmony Endpoint (macOS) Deployment Issue + Firewall Performance Degradation

[sagbanoma]

Hi Team,

We are currently experiencing the following issues in a Check Point Harmony Endpoint and Firewall environment:

1. macOS Endpoint – Deployment Status

After installation, macOS clients show as “Connected”, however the status remains stuck on “Waiting for deployment”in the Infinity Portal (snapshot attached).
The agent appears to be communicating successfully, but policy deployment does not complete.


2. Network Performance – Firewall Impact

Once endpoints connect through the Check Point firewall, there is a significant degradation in internet performance/speed.

The issue appears to occur immediately after traffic begins passing through the firewall.

We would appreciate any guidance, known issues, or best practices to help resolve both the deployment state on macOS and the performance impact observed.

Thank you in advance for your support.

Opeyemi

[PhoneBoy]

For the first question, did you create and install a deployment rule first?
Also is this managed via (Infinity) Portal or on-premise management (and if so, what version/JHF level)?

For the second, how precisely did you test performance?
That may require a TAC case to investigate.

[sagbanoma]

Hi,

Thanks for the feedback.

1. macOS Deployment Issue
   A deployment rule has been created and the agent installed successfully. The environment is managed via Infinity Portal (cloud). The endpoint shows Connected but stuck on “Waiting for deployment.”

This will be reconfirmed with the client’s engineering team and I will revert with updates once validated.

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1. Network Performance Issue
   Performance was tested using speed tests and general user experience before/after traffic passes through the firewall, where a noticeable slowdown is observed.

This will also be validated further with the client’s engineering team. We may engage TAC if deeper investigation is required.