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AdaCoul
Participant

Harmony Endpoint installation

Hi Everyone

We are deploying Harmony Endpoint on Windows machines. Initial client installation failed with error: failed to download. 

After checking we noticed that initial client cannot reach cloud server. Machines are going on internet through a proxy.

 

What can we do to solve this issue ?

 

Thanks in advance.

Regards

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3 Replies
Chris_Atkinson
Employee
Employee

Please review sk174287 and see if it helps in your scenario?

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AdaCoul
Participant

Hello @Chris_Atkinson 

Thanks for your assistance.

I checked SK174287 and try to netsh winhttp set proxy command. It's showing actual proxy settings. I also checked Binary file value located at: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\Connections, I can see proxy settings. But client installation is showing same error.

Regards,

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Lzm
Collaborator

Did you check connection to all URLs here? Could be as simple as proxy blocking connection to one of these.

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