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John_Richards
Contributor

Harmony Endpoint - Opening shared office files

Have a client, with Harmony Endpoint installed, who is trying to open MS Office documents on a share and gets an error (See attached). I had them uninstall Endpoint, reboot and try the share which opened with no issue. Endpoint installed and they get the error. Happens on multiple machines.

4 Replies
John_Richards
Contributor

They are using version 86.01.1005

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Chris_Atkinson
Employee Employee
Employee

Recommend piloting E86.25 and see if the issue persists - it should solve the problem.

AHTP-23835: In rare scenarios a sharing violation occurs while using network drive for Microsoft Office / PDF files: “Someone else is working in <filename>. Please try again later”.

CCSM R77/R80/ELITE
John_Richards
Contributor

Thanks for this. It seems to have resolved the issue. At what point does the Latest Version become the Recommended?

UPC
Participant

Same.  "At what point does the Latest Version become the Recommended?"  🙂

Will wait to deploy E86.25 after it becomes recommended.  I hope to stay on E84.50 until then, since downgrading endpoint clients is a major hassle in Harmony and must be done manually.

It appears this was the last functioning version before the O365 failure to export/open to network issue began in Harmony Endpoints.

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