Error when reading encrypted partition

[Tuyen_Van_Huy]

Dear team,

My PC in my organization needs to re-install. But after that, I can't access D partition.

I use checkpoint endpoint security with full disk encription before.

Help me to fix it, please!

Thanks!

[PhoneBoy]

If they didn't save the key files from the previous install, you may be out of luck.
If they have them, then they may be able to decrypt the drive with the relevant offline utilities.

[Tuyen_Van_Huy]

Dear Admin,

I find a video to decrypt:

https://www.youtube.com/watch?v=4ZIS8cOGZ_c

But can you tell me where I can find the ISO, pls?

Regards,

[Tuyen_Van_Huy]

I think it called DMU

[J_B]

You can try following sk161833

You will need to create a recovery media from the Endpoint Security Management Server, so if you don't have access to this yourself, you may need assistance from your IT section.