Error Code 9 - Failed to register or update register endpoint

[LukasW]

Hello, 

we have the problem, that the Client is in disconnected state after a fresh installation.

If the comupter reboots, the boot time is the last connection time from the client. 

Log:

2022-07-11 10:20:22.754 t:6468 root [debug] tid: 6468 info, was deleted from map [CCertificateStore::reset]
2022-07-11 10:20:22.754 t:6468 root [debug] HTTP_ERROR_RANGE: HTTP client error code [CHTTPCall_curl::sendReq_internal]
2022-07-11 10:20:22.754 t:6468 root [error] Failed to send request (or problem with response) [CCPPeer::sendReq]
2022-07-11 10:20:22.754 t:6468 root [error] Failed to send request (or problem with response) [CCPPeer::sendRaw]
2022-07-11 10:20:22.754 t:6468 root [error] Failed to send RegisterEndpoint message (or problem with response) [CDAProtocol::sendRegisterEndpoint]
2022-07-11 10:20:22.755 t:6468 root [error] Startup: Failed to register or update register endpoint [CDA::doRegister]
2022-07-11 10:20:22.755 t:6468 root [debug] Set DA error code to: 9 [CDAProxy::setDaErrorCode]
2022-07-11 10:20:22.755 t:6468 root [debug] ActiveCpSet: NONE [CDA::setActiveCPAvailability]
2022-07-11 10:20:22.755 t:6468 root [debug] Num of servers responding with the current ceCert.txt: 1 [CServerList::getNumServersCacertSuited]
2022-07-11 10:20:22.755 t:6468 root [info ] ConnectionState: Client is in DISCONNECTED state [CDA::updateClientConnectionState]
2022-07-11 10:20:22.755 t:6468 root [debug] beforeLoopErrorState=9, afterLoopErrorState=9 [CDA::threadMethod]
2022-07-11 10:20:22.755 t:6468 root [debug] ----- MAIN THREAD LOOP END REACHED ----- [CDA::threadMethod]
2022-07-11 10:20:22.755 t:6468 root [debug] msg UPDATE_DIRECTORY_INFO type supported [CServerList::isMsgTypeSupported]
2022-07-11 10:20:22.755 t:6468 root [debug] No active CP available [CDA::threadMethod]
2022-07-11 10:20:22.755 t:6468 root [debug] EventOccured: checkIfSyncNeeded event [CDA::setHitEventFlags]
2022-07-11 10:20:22.756 t:6468 root [info ] UpdateModulesState: No deployment policy, thus no update can be done, exiting [CDA::updateDeplStateFromDeplPolicy]
2022-07-11 10:20:22.756 t:6468 root [debug] Num of servers responding with the current ceCert.txt: 1 [CServerList::getNumServersCacertSuited]
2022-07-11 10:20:22.756 t:6468 root [info ] ConnectionState: Client is in DISCONNECTED state [CDA::updateClientConnectionState]
2022-07-11 10:20:22.756 t:6468 root [debug] beforeLoopErrorState=9, afterLoopErrorState=9 [CDA::threadMethod]
2022-07-11 10:20:22.756 t:6468 root [debug] ----- MAIN THREAD LOOP END REACHED ----- [CDA::threadMethod]
2022-07-11 10:20:22.756 t:6468 root [debug] msg UPDATE_DIRECTORY_INFO type supported [CServerList::isMsgTypeSupported]

I hope any of you can help us to fix this problem...

Best regards,

Luke

[Chris_Atkinson]

What is the version of the Endpoint client used, E86.50 or earlier?

[LukasW]

Hi,

at the moment the recommended version 86.26.

But it is the same behaviour with 86.50.

[Chris_Atkinson]

Has connectivity been verified based on sk116590?

TAC can provide guidance on a utility to simplify this process where needed.

[LukasW]

Connectivity should be ok.

Alls new installed Computers has this issue. 

The Clients where not new installed still have a connection.

[Chris_Atkinson]

Any changes to the "Disconnected" policy or similar recently?

Please contact TAC to diagnose further if the problem persists.