Endpoints did not communicate with the management

[RubenAC]

Hello community, I am currently having a problem with the Enpoint on some computers because they do not communicate with the management server. I get the following error "114 Endpoints did not communicate with the management server for more than 30 minutes".

They currently have the Endpoint version 86.26.6008. Can someone help me to solve this error?

[Chris_Atkinson]

Do your users work across multiple timezones with different work hours?

Do the endpoints have the necessary connectivity per sk116590?

[RubenAC]

No, all users are in the same time zone. All devices have connectivity with respect to that SK

The problem is more than anything because the management does not see the computers that do have an internet connection.

[itsysadmin]

He are having exactly the same issue with EPS versions 86.20.0119 and 86.26.6008. For us, seems that the problem had start to appear around last friday, and the number of affected endpoint is increasing since then. Also, nothing had change on our connectivity setup that affect the ability of endpoints to connect to Check Point services

[_Val_]

please open a support ticket with TAC

[hugovicto]

Val Is the guidance regarding this problem still opening a ticket at the TAC?

[_Val_]

Please open a TAC case via this link: https://help.checkpoint.com

[62742738]

May I know if you were able to resolve this? Because we are experiencing the same issue as well.

[scenarist]

We are also having the same problem of communication endpoints with mgmt server...