Endpoint management system cannot able to communicate with the agent (harmony)

[chobot]

Hi There

I have deployed checkpoint EDR on my environment, but it seems like Endpoint management system cannot able to communicate with the agent. i tried to push some configurations to the agents, it will display retrying for a long time, some other agents are okay. I also tried to push the update but nothing is happening on the endpoint. please assist.

I want to download an infinity endpoint connectivity tool to check connectivity , where can i get it, i tried to check it on the bin folder but it is not there

[lluner]

hi 

Follow the path to perform the connectivity test

C:\Program Files (x86)\CheckPoint\Endpoint Security\Endpoint Common\bin\CheckConnectivity.exe

[lluner]

OI

Outra possibilidade é tentar reparar usando a opção de operação push "REPARAR CLIENTE"