Endpoint Security blades get disabled

[nmelay2]

Hi all,

My customer is receiving reports of Endpoint Security clients (Harmony Endpoint) with all blades randomly failing.
Endpoint Security client status page reports "Réception des informations" (= "Receiving data")
It starts working again after a reboot, sometimes multiple reboots.
Seems to be occurring on various client versions.
I couldn't find any such issue in SK, and Harmony.
https://status.checkpoint.com/history is not reporting any issue in my region (EU).

OS: Windows 11 Pro 23H2
Endpoint Security versions: 88.62, 88.72, 89.05

Does this ring any bells?

[lluner]

hi @nmelay2 

Look in the folder "C:\ProgramData\CheckPoint\Logs"  for the file cpda.log , look for [ error ]