Endpoint Scan pauses automatically

[lraaicfdb]

Hello,

we use Checkpoint Endpoint 87.00.0022. The client begins a anti malware scan and then pauses automatically. I have already read that there is a "Scan On Idle" option. However, this cannot be found to configure in my Check Point SmartEndpoint (R81.0.9500.567). At Checkpoint Support Portal i found an option to edit the registry to set a value "DisableScanOnIdle". However, even as an administrator I cannot set this value (which the endpoint probably prevents). If I push a scan through Check Point SmartEndpoint, the scan ends with "Another scan is in progress".

How is it possible to force the scan?

[PhoneBoy]

Would consult with the TAC here: https://support.checkpoint.com 

[EY]

Interestingly, also having this problem with E87.62.  Did you ever find a fix @lraaicfdb?

[lraaicfdb]

Unfortunately not yet. We plan to upgrade the endpoint management to the latest version (R81.20). The same goes for the endpoint clients. Maybe that is the solution.