Endpoint Harmony client in Windows 11 22H2

[Niokhobaye]

Hello, I

had a problem installing the harmony endpoint client on Windows 11 22H2.

I installed both versions: E86.70 (according to this documentation which is compatible https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut... ) but it does not work.

Harmony Endpoint does not support the 22H2 windows 11 version according to this documentation : https://sc1.checkpoint.com/documents/E86.10/EN/CP_E86.10_EndpointSecurityClient_forWin_ReleaseNotes/... 

Could you help me?

[G_W_Albrecht]

E86.10 RNs are from 17 November 2021, so sk115192 is true ! I would suggest to involve TAC here.

[Chris_Atkinson]

Did you try E87.x version unsuccessfully?

[Niokhobaye]

first i tried with this version but it did not work.
I deactivated windows defender on the windows but it didn't work either

[Chris_Atkinson]

I'm aware of other customers using it successfully so definitely recommend a TAC case here to investigate your specific situation & symptoms further.

[Niokhobaye]

on the console I see the terminal with the download status but on the pc the agent disappears after a few minutes. 

[G_W_Albrecht]

Windows Event Logs ? Any other EPS active ?

[Chris_Atkinson]

So it's not Windows 11 Enterprise but Pro.

Both editions should be ok according to the release notes however, so please take it with TAC.

[Niokhobaye]

Sorry I didn't understand your question?

Operating System

Microsoft Windows 11 Professionnel 64bits 

OS Version

10.0-22621-SP0.0-SMP 

22H2

[Chris_Atkinson]

Just stating it's a different Edition of windows, I've not tried it with Pro myself.

[G_W_Albrecht]

Do you use Cloud or OnPremise EPSS ?

[Niokhobaye]

I think on the cloud, in any case the management is done on the portal Infinity