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Tony_Graham
Advisor

Endpoint Could Not Connect to Server Oddity

We have an on-prem application for document management.

One of the functions in that software is being able to Download images as a PDF.

When executed, it initiates a browser window and downloads the file/files to a location.

With Harmony Endpoint, that process is monitored.

Problem: If the selection contains a single image, Harmony Endpoint will fail with Could Not Connect to Server and the file is not downloaded or displayed.

IF the selection contained multiple documents, > 1, there are no errors and it works as it should.

I do not understand why it will fail if only 1 document is selected.

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2 Replies
PhoneBoy
Admin
Admin

Sounds like a TAC case might be in order here: https://help.checkpoint.com 

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Tony_Graham
Advisor

Just so folks know, this problem is expanding. Must be something going out via an update. More and more people having trouble with the Harmony Browse extension downloading files.

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