Encryption stuck at Verify Setup

[Don_Boyd]

All laptops Windows 7 and Window 10 stuck at Verify Setup new installs as well as client upgrade error log shows:

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    ------====== ACTION RESULT ======------

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Phase: Deployment

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Action: Wait for User Acquisition

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    * Result: Success

20170803 154628,871-0400           I               FDE_srv.exe:1d24            StateMachine    ------===========================------

20170803 154628,873-0400           I               FDE_srv.exe:1d24            VerifySetupAction           Database does not contain any preboot drivers.

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    ------====== ACTION RESULT ======------

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Phase: Deployment

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Action: Verify Setup

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Result: Error

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Error Code: 2001

20170803 154628,873-0400           E              FDE_srv.exe:1d24            StateMachine    * Message: Could not enforce preboot. No user would be able to logon to the system

Checkpoint support has been unable to help so any ideas would be appreciated.

[PhoneBoy]

From looking at the SR, it looks like TAC has a pretty good idea what the issue is.

There are a couple of symptoms that have the same solution as the one TAC offered:

• "FDE Step 2 error" when machine is booting 
• After inserting new HDD to an encrypted system, BSOD occurs after initial reboot 

Basically:

• FDE Preboot will support MBR or GPT partitions, but not both at the same time
• If your system has BIOS, then you need to use all MBR partitions
• If your system uses UEFI, then you need to use all GPT partitions

[Don_Boyd]

Our Win 10 machines are GPT and Win 7 are MBR. It is even failing when we update a Win7 with older version of encryption on it.

[PhoneBoy]

Looks like a tricky one for sure.

That said, the issue seems the issue is progressing in the TAC.

If things get stuck, please reach out privately and I'll see what I can do.

Short note (unrelated to this thread): When you respond via email to a thread on CheckMates and you don't remove your signature, that becomes part of the public post.

I removed the signature as it had your personal contact details, which I'm guessing you'd prefer not to share with the world

[pre_]

Was there any solution on that?

[Karlis_Erglis]

This problem occurs time by time. Some times you just reinstall same system, and next time you stuck with this error.

On first look: you have all checks done. Win10 + GPT,  2 users, UAC disabled, etc. And even then it stucks.