How to Enable AI Copilot for Harmony Endpoint Security in the Check Point Portal
Hello, CheckMates!
Recently, many users have been asking me about how to enable the AI Copilot for Endpoint Security in the Check Point portal. After going through the entire process, I discovered that no specific license is required — the enablement is done through a request to the TAC (Technical Assistance Center) along with the R&D team.
In this article, I will share the complete step-by-step process to request this functionality for your environment.
Prerequisites
Before opening a ticket, make sure you have the following information ready:
- UC Account ID (your Check Point account ID)
- Harmony Endpoint Security Portal Account ID (UUID format)
- Access to the Check Point Support Portal
Step-by-Step Guide to Request Enablement
1 - Open a Ticket in the Support Portal
Access the Check Point Support Portal and create a new Service Request (SR) with the following information:
- Subject: Enable AI Copilot for Harmony Endpoint – Account ID [YOUR_ACCOUNT_ID]
- Category: Harmony Endpoint / Technical Support
- Description: Request to enable AI Copilot for the Harmony Endpoint portal
2 - Wait for Initial Confirmation
After opening the ticket, you will receive a confirmation email with the SR number. The support team will contact you to inform that they are checking the request with the R&D team.
"We are checking now with R&D to get AI Copilot extension Harmony Endpoint in your portal. We will let you know as soon as we have an update."
3 - Wait for R&D Enablement
The R&D team will process the request and enable the AI Copilot in your portal. This process may take a few business days.
4 - Final Confirmation
When the enablement is completed, you will receive an email asking you to confirm that the AI Copilot is working correctly in your environment.
"Can you please confirm on your end now, the AI Copilot has been enabled in your Portal already. We will appreciate your confirmation."
Final Result
After confirmation, the AI Copilot will be available in your Harmony Endpoint portal, ready to assist with:
- Troubleshooting events and incidents
- Suggesting relevant Knowledge Base articles
- Intelligent data analysis and security recommendations
- Quick answers to operational questions
Important Tips
- No additional license required — the functionality is enabled upon request
- Keep your SR updated — respond promptly when support contacts you
- Test the features — after enablement, explore the resources available in AI Copilot
- Share feedback — the Check Point team values feedback to improve the experience
Conclusion
The process of enabling AI Copilot for Harmony Endpoint Security is simple and requires no additional costs. Just open a ticket with TAC requesting the functionality and wait for activation by the R&D team.
If you have any questions about the process or want to share your experience, leave a comment below!
This article is based on my personal experience with SR 6-0004686127. Support responses may vary slightly depending on the region and account type.
Do you have any questions? Comment below!
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