Checkpoint VPN stuck on “Starting Mobile Access Portal Agent”

[robertsforum]

I am trying to connect an ubuntu client to checkpoint VPN. I am using ubuntu 16.04. I have followed all the instructions at:

https://www.systemmen.com/security/vpn/how-to-install-check-point-vpn-client-in-linux-381.html

And requirements at:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

However I get stuck at this point:

sudo bash cshell_install.sh
Start Check Point Mobile Access Portal Agent installation
Extracting Mobile Access Portal Agent... Done
Installing Mobile Access Portal Agent... Done
Installing certificate... Done
Starting Mobile Access Portal Agent...

It never comes back with "Done" from "Starting Mobile Access Portal Agent".

This is the command I am using:

sudo bash cshell_install.sh

Thanks for your help.

[PhoneBoy]

What gateway version?
If not R80.40, has the latest MABDA hotfix been deployed on it?
See: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[robertsforum]

PhoneBoy, thank you for the update!  Could the problem be the JAVA version?  Which version of JAVA should I be running?  Which version of Firefox should I be running?  Thank you.

[PhoneBoy · Accepted solution]

Installation requirements here: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

I haven't tried on Linux myself, but assume the latest release of this will work.
Same with Firefox.

[RecepAydogdu]

So how can I remove the cshell_install.sh installation from ubuntu?

[MasterChief117 · Accepted solution]

Not sure if I/m too late but installing jre solved this issue for me