I get this hard and the official answer is it will take weeks to months after a release for the new OS to be supported.
However when clients upgrade and it makes it so they can't work because the VPN client doesn't work its a big deal.
I have already begun to get some of these calls from clients wondering what is wrong with their laptop that they recently upgraded.
The average end user does not know that checkpoint won't come out with this support. they just know that there computer has just been updated (maybe even automatically) and now things don't work.
As VARs we try to inform the users to wait on upgrading, but this communication is not always followed.
Ok, having said all that. If a client has endpoint installed, upgrades to Big Sur, and it fails, how do we get endpoint uninstalled at this point?
I would love to see checkpoint say that they support new OS's on launch day just like many of the other Mac developers.