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Tung_Nguyen_Son
Participant

Capsule Docs Com Add-ins issue

Dear all, 

I have issue with capsule docs com add-in which download from capsuledocs.com and use with Microsoft Office 2016 on Microsoft WIndows build 1803. The Com add-in cannot load on startup when start Microsoft office. I try to load manually, capsule docs status is initializing and Microsoft office hang. 

Have you see this issue?

4 Replies
PhoneBoy
Admin
Admin

Not sure if it's any different than the one offered by capsuledocs.com, but maybe try this client: E80.82 Capsule Docs Standalone Client 

I would also suggest opening a case with the TAC if you haven't already.

Tung_Nguyen_Son
Participant

I tried and I have same issue with E80.82. Maybe I will open a case to solve this issue. 

Thanks Phone Boy

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Petr_Hantak
Advisor

I faced the same issue. For me it was important just viewing files. So I downloaded older version of Capsule Docs Viewer (86.0.1917) which works fine for me.

Tung_Nguyen_Son
Participant

Thanks, let me try

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