Anti-Malware License expiration for endpoint clients

[SayoojDinan]

Dear Checkmates,

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Setup: On-Premise Endpoint Security Server R81.20 T130

Client Version: E86.60

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It has recently come to my notice that the antimalware engine license for agent versions E87.20 and below has expired on 5thMarch 2024. In order to resolve this I tried following the SK's available on support page but I am not able to perform the below articles, can anyone please help me out with this?

https://support.checkpoint.com/results/sk/sk181843 

I have highlighted the part of SK which I am facing difficulty with, check object option is not available on my SmartEndpoint setup.

It'd be great if someone can help me on a remote!

Thanks in advance

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WR,

SayoojDinan

[Chris_Atkinson]

This step / instruction is valid when using the web interface of the Endpoint Management rather than the SmartEndpoint client.

If the problem persists there after please seek guidance from TAC.